TotalCAREiQ™
Backed by a team of EMS specialists, EMS TotalCAREiQ™ focuses on delivering fast results that help you sustain high performance standards over the long term through exceptional support, advanced training, best practices, and access to exclusive content.
The EMS TotalCAREiQ Team is on call to keep your clinical simulation management platform running at peak capacity with fast and effective responses to your reported concerns and questions. We pride ourselves on having a strong relationship with our customers and are committed to your long-term success. Count on the team to:
- Perform remote diagnostics and issue resolution
- Provide phone, email, and web-based assistance
- Schedule and conduct key software updates
What is it like to work with the EMS TotalCAREiQ team?
EMS TotalCAREiQ Customer Support Portal
The Zendesk customer support portal enables EMS customers to email issues and requests directly to csupport@SIMULATIONiQ.com. Once your request is received, you will be able to interact directly with members of our support team and receive status updates as we work to resolve your issue. You will also have an opportunity to rate our service and provide valuable feedback. In addition, the portal provides an opportunity to:
- Review open tickets
- Search a knowledgebase of solutions
- View announcements regarding updates and release notes
- Share feature requests and suggestions
EMS TotalCAREiQ Cloud Backup
SIMULATIONiQ Cloud Backup is the digital safety net your simulation center needs. Not only does it ensure that your videos, daily SQL database backup, and all clinical simulation management files on your IIS Server are protected from server or drive failure, but it also keeps your files safe from site-wide loss and natural disasters.
And the best part: there’s no hardware to install or maintain, no wires to connect, and no tapes to deal with. You don’t need any technical knowledge – SIMULATIONiQ Cloud Backup works quietly in the background and allows you to restore them at any time with one click.
TotalCAREiQ Benefits
Customer Support
The TotalCAREiQ customer support team is on call to keep your SIMULATIONiQ Core solution running at peak capacity with fast and effective responses to your reported concerns and questions. We pride ourselves on having a strong relationship with our customers and are committed to your long-term success. Count on the team to: perform remote video capture program diagnostics and issue resolution; provide phone, email, and web-based assistance; and schedule and conduct key software updates.
Training and Education
The TotalCAREiQ team focuses on delivering fast, specialized results. We're here to help ensure your SIMULATIONiQ Core lecture capture and enterprise video management software solution sustains high performance standards over the long term through exceptional support, advanced training, best practices, and access to exclusive content.
Project Management
SIMULATIONiQ Core project managers "own" each job completely, from the receipt of a purchase order to the completion of the project. We work closely with you to coordinate with multiple vendors and departments to ensure timely completion of projects, and guarantee your expectations are met.
Enhancements
We provide billable services to customers who may need to conduct certain tasks in their environment but may not have the scope or resources to complete them in-house. A SIMULATIONiQ Core sales manager can discuss these and other unique needs.